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| Employment Law Services is a business regulated by the Ministry of Justice in respect to claims management activities. Registration is recorded on the Ministry of Justice website Registration No. CRM12790. We carry professional indemnity insurance to cover risks up to £100,000.
OUR SERVICE STANDARDS We aim to provide a superior standard of service at all times and in all respects. If we fail to meet our standards then the matter will be addressed promptly through our complaints procedure. In addition if you have any suggestions on how our service can be improved we would be pleased to hear from you. A PROFESSIONAL SERVICE We will deal with our clients in a timely, courteous and confidential manner compatible with the law. In respect to the handling of personal data we will adhere to the eight principles as laid down in the Data Protection Act 1998. We will work with honesty and integrity and operate within the law. We will apply comprehensive and up to date knowledge of the law. We will exercise relevant skills, such as advisory, negotiating and advocacy skills, to a competent professional standard. The service will be provided within an efficient administrative structure. We will comply with the rules of conduct in respect to the requirements laid down in the Ministry of Justice Conduct of Authorised Persons Rules 2007 with regard to claims management services. We carry professional indemnity insurance to cover risks up to £100,000 RESPONDING TO ENQUIRIES New enquiries:
For general enquiries made by letter, e-mail, telephone and fax we will respond within 3 working days of receipt of the enquiry.
Enquiries from existing clients:
We will classify the nature of the enquiry into 'urgent' and 'non-urgent.' For urgent cases we will endeavour to provide a substantive response the same day, or the following working day. For non-urgent cases we will respond within 3 working days of the enquiry.
Exception:
When an automatic 'out of office' reply is received then your enquiry will be answered on the date stated in the reply.
EQUALITY & DIVERSITY We will treat people fairly and equally irrespective of their beliefs,gender,marital status,race,religion,age,disability or sexual orientation. SAFETY & THE ENVIRONMENT We will act appropriately and within the law to maintain the safety of our clients, our staff and the public. We will conduct our business in a responsible way so as not to wilfully or unnecessarily cause damage to the environment. METHOD OF CHARGING With regard to employment claims handling we offer: 1. A set fee 2. Charge an houry rate 3. A 'no win,no fee' service If it is possible to provide a firm estimate of the cost at the outset then one will be provided in writing. If this is not possible a written estimate will be given of the likely number of hours and the hourly rate charge. In all cases a request for payment will be by written invoice containing a breakdown of the charges made. HANDLING COMPLAINTS If our service falls short of our clients expectations we will address the matter promptly and effectively and strive for a speedy and satisfactory resolution. In the first instance please telephone or contact us so that you can explain your concerns. YOUR CONTRACT WITH US Your contract is established with us once you have agreed in writing to purchase the services we have offered to you on the agreed terms and fees. You are permitted a cooling off period of 14 days after signing any agreement during which period you may cancel the agreement and be entitled to a refund of any payments made to us. You may terminate your contract with us at any time by contacting us and giving 7 days notice in writing. You will be charged at the agreed rate for the work we have undertaken for you up to and including the date of termination and for any committed costs which we necessarily incur as a direct consequence of the cancellation. IF YOU ARE AN EMPLOYEE THERE MAY BE OTHER SOURCES OF HELP If you are an employee and your case involves the need to present your claim to an employment tribunal or any other court in England and Wales you may be able to receive financial help and other assistance, including free advice from one or more of the following sources: Provided you meet certain means tested criteria you may be entitled to some financial assistance towards the costs of preparing your case; but not the costs of pre-action negotiations nor the costs of representation at the employment tribunal. This financial assistance is provided by the Legal Services Commission. Further information can be sought from the Citizens Advice Bureaux. You may be covered for legal costs, including employment tribunals under your household insurance policy. If so your insurance company will assess whether you have a strong claim and in the event may provide support. If your case involves a claim of discrimination on grounds of sex,race,religion,belief,disability or sexual orientation or relates to equal pay then you may be able to obtain advice and representation from the Equality and Human Rights Commission. You can choose to represent yourself as a 'litigant in person' at the employment tribunal. If you are a member of a trade union then you may be able to receive free advice and representation from your trades union. If you are a member of a professional or trade association you may be able to obtain free advice and representation. You may wish to instruct a solicitor or other lawyer on a 'no win no fee' basis. For an explanation of 'no win no fee' see our terms and fees page. You may seek assistance from a Citizens Advice Bureau. These are located in most towns and may offer free advice on employment law issues but are not qualified lawyers. You can seek free advice from the Advisory Conciliation and Arbitration Service [ACAS], a government funded independent body.
NB. The above is not an exhaustive list. | |
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